mPassportSM FAQs
How do I subscribe?
From the mPassport.com home page, click on the Subscribe Now button and follow the step by step instructions. Subscriptions are available for 30-days, 60-days or on an annual basis. After purchasing your subscription, you will receive an email with a temporary password for the non-mobile web site. You can then sign on to the site and create your mobile profile in order to use mPassport on your mobile device. You will receive confirmation of your mPassport mobile account activation via email or text message.
What do I get with my mPassport subscription?
Your mPassport subscription gives you access to HTH's wide-ranging tools and services created to help international travelers stay safe and healthy during their trips. Specifically, you will gain access to www.mPassport.com and its companion mobile site, www.mpassport.com/mobile. To learn about the features of both sites in depth please see Mobile Features and Additional Features.
Can I add insurance coverage?
HTH offers travel health insurance products for both groups and individuals. In most cases, these products must be purchased prior to your travel date. To learn more about products for the leisure traveler, please go to HTH Travel Insurance. To learn more about our group and individual products for international students, both inbound to the U.S. and U.S. study abroad students, please go to HTH Students. To learn more about our group products for short and long-term corporate travelers, please go to HTH Business or email us at corporatesales@hthworldwide.com.
How else can HTH help me?
By adding an HTH insurance product, you can eliminate the financial risk associated with accessing healthcare away from home and in many cases take care of your health needs on a cashless basis. With an HTH insurance product, you are also able to have HTH schedule medical appointments directly with the provider on your behalf.
How can I cancel?
Every mPassport subscription comes with an unconditional guarantee that allows you to cancel your subscription and receive a full refund. You must request the cancellation within five (5) days of your purchase. To cancel, please email HTH at customerservice@hthworldwide.com.
How do I use mPassport on my phone?
While all of the features of mPassport are available on the web at www.mPassport.com, accessing the knowledge tools from a mobile phone is a highly valuable service for the international traveler. It is as simple as pointing your browser on your web-enabled phone to www.mPassport/mobile. No application needs to be downloaded.

After creating your mobile profile online, you will receive a text message with a link to www.mpassport.com/mobile. You will the username and PIN you selected when you created your mobile profile to sign on to the site. Once signed in, you will find the site simple to navigate and use. Enter the name of any city on the globe and follow the links to the destination-specific health and safety information you need.